frequently asked questions
Got questions? This way.
FAQs, quick fixes, and official info on every feature.
Can't find your question here, try our support forums.
General questions:
Yes, Steroid Factory is a reliable online store specialising in anabolic-androgenic steroids. Just take a look at some of our customer reviews to see what others are saying about our service.
Are your products legit?
Yes, we only stock steroid products with anti-fake measures and lab test reports. These processes ensure the products are 100% authentic.
We dispatch all orders within 24 hours of receiving payment. Payment confirmation takes up to 24 hours, so it may take us up to 48 hours to dispatch an order after you’ve paid.
Delivery times vary from location to location – delays are possible due to weekends, public holidays etc.
Orders are only dispatched on weekdays, not on weekends.
If you place an order on Friday, it will not be dispatched until the following Monday.
Order confirmations are sent out immediately upon receiving payment.
Payment can take up to 24 hours to process, after which you will receive an order confirmation.
Please note that any delays in receiving order confirmation may be due to issues with your payment, so please ensure you follow the correct your payment process.
Yes, we provide tracking information after we dispatch your order. You can review this information in the ‘My Account’ page of the website.
We only accept order payments via bank transfers.
Unfortunately, we cannot accept payment via credit/debit card or PayPal. We only accept payments via bank transfers.
Delays are possible with orders, so we ask you wait at least 15 days before reporting an order as delayed or lost.
In most instances, we aim to reship lost or damaged orders.
Please view our terms of use page for more information regarding lost and delayed orders.
We are happy to reship products that are damaged in transit or if you have received the incorrect products in your order.
For more info on our refunds, returns, and reshipping policy, please check our terms of use page.